When can I expect my order from InkWaveFashion?
Orders are processed Monday to Friday. In-stock products typically ship within 48 business hours after you submit your order. The delivery time will depend upon product availability and the selected shipping method. Please note that we only deliver to US and Canada locations.
What if the product is on backorder?
The store is occasionally out-of-stock on popular items. It may take between 1-4 weeks for a product on backorder to be shipped to you. You will receive an email notification upon shipment.
How much is shipping and handling for my order?
Shipping and handling charges are calculated based upon your order total. Your shipping charges will be indicated when your order is placed. In your shopping cart, calculate the charges by selecting the destination and level of service. Customs and duty fees are the responsibility of the recipient.
Can products be shipped to PO Boxes/APO/FPO addresses?
We do not currently ship to P.O. Boxes. All products can be shipped to APO and FPO addresses and will typically be sent via USPS. When shipping to an APO/FPO, please remember to indicate the following: US for recipients within the United States; AE for recipients in Canada, Europe, Africa, or the Middle East; and, AP for recipients in Asia or the Pacific. For all addresses, select United States from the country pull-down menu.
Will I be charged sales tax?
In states where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on product purchases as well as shipping and handling. InkWaveFashion currently collects sales tax in the following states: AL, CA, CO, CT, DC, FL, GA, IL, IN, KY, MA, MD, MI, NJ, NY, NC, NV, PA, SC, TN, UT, VA, WA, and WV. In EU, we calculate sales tax based on the standard rate.
What is the policy and process for returns?
Products may be returned within 90 days of the original purchase date.
If you do not receive your order, please notify us within 30 days of your order date.
NEST PRODUCTS: Returns will only be accepted for damaged or incorrect items received if reported to the Customer Service Center within 15 days of receipt. Returns cannot be made in exchange for another type of item. To report a damaged or incorrectly shipped item, please retain your original packaging and email us at [email protected]. This must be done within 15 days of receipt.
Backorder Items
Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. If a negative number is showing on the site for inventory, it reflects a backorder status, and you may continue to order this item but understand that it will be backordered. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. For all backorder items, please allow for an additional 2-4 weeks. Inventory levels only decrease after the user has completed placing an order.
Returns Questions
Please note that all Gift Card sales are final. Please note that returns and exchanges are not permitted for custom-decorated (DTO) merchandise. Write on the original packing list what you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person’s name that placed the order, and your address. Return the package to:
Can I place an order via telephone or e-mail?
We ask and encourage you to place your order online; however, customer service is available Monday – Friday from 8:00 AM to 8:00 PM EST at [email protected]. We are also available Monday – Friday from 8:00 AM to 8:00 PM EST.
How can I track my order?
If you have placed an order, you may check the status on the “My Account” page once you are logged into the site.
Can I make changes to my order?
You may contact customer service [email protected] to determine if your order can be changed before order processing and shipment.
Can I cancel my order?
Order processing begins after you click on the submit button, therefore it may not be possible to cancel your order. Please contact customer service at [email protected] for assistance, and if your order cannot be canceled, you may return it.
Can I purchase a Gift Card or Certificate?
Yes. Gift certificates are available for purchase. You simply purchase them as you would any other product with the exception that you must purchase them separately from other products. Please note all Gift Card sales are final. Codes associated with gift cards and online gift certificates will be associated with the user account for the user who first enters the code as a payment method when checking out. It is recommended that guest users log in or register before using a gift code. Otherwise, the code will be associated with a guest account and may be more difficult to use in subsequent purchases. If an order is placed with a gift card and the order needs to be refunded, the refund will be credited back to the original gift card. If an order was placed with a gift card and a credit card, the amount paid with the gift card will be refunded to the gift card. The amount that was paid by credit card will be refunded to the credit card.
How do I redeem a Gift Card or Coupon Code?
On the SHOPPING CART page, you will be prompted to enter your Promotion/Coupon Code or any valid Offer Code. Once you enter the code and click “Update,” the discount amount associated will be subtracted from your order total. You may then proceed to checkout. If by chance your gift certificate balance does not cover the full cost of your purchase, you may use the alternative payment methods available during checkout. If you do not use the full amount of your gift certificate, the balance will be recorded by the system, and the funds will be available for future purchases. You may repeat this process for as many gift cards as you have.
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